Live Chat

I once had someone say to me “There are 13 ways for a person to contact me through my smartphone that DON’T involve me having to be on the telephone itself and I would prefer everyone to use any of those!” Now as the owner of a contact center, I can assure you that there are still plenty of people who would prefer to talk to a live human on the phone, but we do see a growing demand for other communication options. Acknowledging and adapting to this evolution is not just a trend but an absolute must for businesses to cater to the varied preferences of their customers, donors, or clients. Let’s ensure you’re not getting left behind and fulfill these newly desired preferences, enhance customer satisfaction, and stay ahead in a multichannel world. It’s time to Live Chat! Get your business thriving and redefine the way you connect.

The Ideal Channel

With increase in demand for Live Chat, at Marketing Support Network (MSN), we know live chat is the ideal channel for you to connect with everyone visiting your website. Our experienced live chat team can guide your website visitors to where they want to be and to answer their questions in real-time. Our solutions include both responsive and proactive chat capabilities to best meet yours and your website visitor’s needs. Our team implements a live chat strategy designed to assist your visitors while reducing lost sales leads, increasing conversions, and building revenue, as well as help you strengthen your brand loyalty and increase customer satisfaction.

Looking to incorporate Live Chat into your business or organization? We would love to help. Book a free consultation with us today.